All orders will be fulfilled by Pharmapacks, who is Mucinex's fulfillment partner.
If you have a question about a new or existing order, please contact our team using the details found at the top of this page.
Orders are usually processed within 1-3 business days and shipping times are 1-5 business days, in most cases (the total time to get your package may be 2-8 business days). Orders shipping to Hawaii, Alaska and APO/FPO locations can take up to 3 weeks. We normally ship using services offered by the United States Postal Service (USPS).
We ship to all 50 states in the USA and to APO/FPO/DPO addresses abroad. Items are sent from our fulfillment partner's (Pharmapacks) warehouse located in Islandia, New York on a daily basis (Monday-Friday).
STANDARD SHIPPING takes 5-7 business days to reach its final destination. Standard Shipping is a flat fee of $5.99, unless the order meets requirements for free shipping.
EXPEDITED SHIPPING is available at $7.99 per order. All Expedited orders are given priority processing & handling, and they are sent via USPS Priority Mail (unless otherwise prohibited by law, see: DOT Restrictions on Air Shipping). Actual Expedited Shipping charges are based on order weight, and location depending on proximity to our warehouse in Islandia, NY. Expedited shipping takes 3-4 business days (1-2 processing days included).
You may cancel your order within 2 hours of checkout. If you cancel your order after 2 hours, we will do our best to cancel the order but cannot guarantee that we will be able to stop shipment. Once your items have shipped, the order cannot be canceled.
Yes, we have a mailing list for you to join! To subscribe, visit Mucinex.com and scroll to the bottom of the homepage to sign up for emails. We will keep you up to date on all of our latest specials, along with other helpful information.
Yes. Items must be marked as "Free Shipping Eligible" in order for your order to qualify for free shipping. Free Standard Shipping applicable on order over $30 or more after discount and pre-tax, cannot be more than 10 pounds and cannot include more than 4 aerosols.
We currently accept Visa, MasterCard, American Express, Discover Card, Apply Pay, Amazon Pay, and PayPal.
Credit Card Payments: When paying by credit card you will be asked to specify your payment type and enter your credit card information during the "Check Out" process. You must enter the proper billing name and address for your credit card, plus your CVV (security code), in order for your order to be processed. If you are shipping to an address other than your billing address, you may have to approve that shipping address with your credit card company in order for us to be authorized to ship to a different address than the billing address for your credit card. Non-US credit cards will require additional address and security verification information in order for your order to be processed.
We do not accept orders placed with international credit cards. Orders with a billing address outside of the USA will be canceled and refunded. You may use a verified PayPal account to place an order using an international card.
Thank you for visiting Mucinex.com! Placing an order is simple at Mucinex.com. There are easy ways you can place your order.
Ordering Online: Shopping online at Mucinex.com is the most convenient option while completely safe and private. Netscape's Secure Socket Layer (SSL) technology is used to encrypt the information you submit when you place your order. The information is encrypted on your computer, transmitted over the Internet as encrypted code, and decoded on Mucinex.com's secure server. It cannot be deciphered while in transit.
Shopping Cart Process: When you select a product you would like to purchase, click on the "Add to Cart" button. The "Add to Cart" button can be found on any product detail page. After adding the product to your cart, if you would like to continue shopping, select the "Continue Shopping" button. When you have selected all items for purchase, choose the "Check Out" button, to complete your purchase. If you have a coupon code or gift certificate, enter the code in the "Coupon Code" box located in the shopping cart and hit the "Apply" button to ensure that it is applied to your order. You will have the option to Login for an Express Checkout if you have already registered with the site. You are encouraged to register on the Site so that you can take advantage of Express Checkout for all future purchases. You may choose to make your purchase as a Guest if you would not like to register.
Payment: We have a number of convenient payment choices available. They are: * Credit Card * Debit Card * PayPal * Apple Pay * Amazon Pay*
Order By Phone: Call us at 888-700-7404. If you know the items you'd like to purchase, please have the item numbers handy, and we will be happy to assist you.
Sales tax: Items that are shipped to New York state customers are subject to tax at the appropriate state and local rate.